Rivac LabsAI Voice Agents for Inbound/Outbound Calls
Missed after-hours calls, long hold times, and staff hours burned on repetitive intake questions are all the same underlying problem: call volume that outpaces the team available to handle it. This service builds a voice agent trained on your actual call flows to answer, qualify, and route calls around the clock, or place outbound calls for confirmations and follow-ups, so nothing falls through simply because nobody was available at 9pm. It's for businesses that need real phone coverage without staffing up, whether that's booking appointments, screening leads, or handling routine account questions. The agent is built to know its limits — anything outside its scope gets handed to a human cleanly, with full context, not dropped or looped.
How We’d Approach This
A clear, staged plan — not a black box
- 1
Diagnose: listen to a sample of real call recordings and scripts to map the actual conversation flows, edge cases, and handoff points that matter.
- 2
Pilot: build a voice agent for one call type, such as after-hours intake or appointment booking, and run it live against a small slice of real call volume.
- 3
Review: listen to the pilot's actual call transcripts and recordings together, and tune tone, accuracy, and escalation triggers.
- 4
Build: expand the agent to full call volume and call types, connect it to your CRM or scheduling system, and set clear rules for when a call is handed to a human.
What You Get
Deliverables from this engagement
- A production voice agent covering the agreed call types and hours
- A call transcript and recording pipeline for ongoing quality review
- CRM or scheduling integration for bookings, routing, and lead capture
- An escalation ruleset defining exactly when a human takes over
- A performance dashboard tracking call volume, resolution rate, and handoff rate
Six Ways We Could Architect This
Different engagement, different build — pick the shape that fits
There’s more than one way to deliver on this service. Browse a few of the ways we’d structure the work, depending on your speed, budget, and integration needs.
Ready to get started?
Tell us what you’re trying to get done and we’ll help you find the highest-leverage place to start — scoped small enough to prove itself before you commit to anything bigger.
Talk to us about AI Voice Agents for Inbound/Outbound CallsMost engagements like this start as a $500–$2,500 pilot — see full pricing.