Rivac LabsConversational IVR Modernization
Nobody enjoys a "press 1 for sales, press 2 for support" menu, and the cost isn't just customer frustration — every misrouted call and abandoned menu is a lead lost or a support ticket delayed. This service replaces a legacy touch-tone IVR tree with a natural-language front end that lets callers just say what they need, cutting misroutes and getting people to the right place faster. It's for businesses whose call-routing data shows real drop-off or misdirection in their existing menu tree and want that fixed without ripping out their whole phone system. The new front end sits on top of your existing routing infrastructure, so the transition is additive, not a rebuild.
How We’d Approach This
A clear, staged plan — not a black box
- 1
Diagnose: map your existing IVR tree and pull call-routing data to see where callers get stuck, misrouted, or hang up.
- 2
Pilot: replace the highest-drop-off branch of the menu with a natural-language front end and run it against live calls.
- 3
Review: compare routing accuracy and call-completion rates before and after, and adjust prompts and intents based on real misroutes.
- 4
Build: replace the full menu tree, integrate it with your existing call-routing infrastructure, and set fallback paths for anything the system can't confidently handle.
What You Get
Deliverables from this engagement
- A natural-language IVR front end replacing the legacy menu tree
- A before-and-after routing-accuracy and call-completion report
- Fallback and escalation paths to a live agent for edge cases
- Integration with your existing telephony and call-routing systems
- An ongoing intent-tuning log as new call reasons emerge
Six Ways We Could Architect This
Different engagement, different build — pick the shape that fits
There’s more than one way to deliver on this service. Browse a few of the ways we’d structure the work, depending on your speed, budget, and integration needs.
Ready to get started?
Tell us what you’re trying to get done and we’ll help you find the highest-leverage place to start — scoped small enough to prove itself before you commit to anything bigger.
Talk to us about Conversational IVR ModernizationMost engagements like this start as a $500–$2,500 pilot — see full pricing.