Engineering & Software Development

SRE

Reliability work only becomes real once it's measured, SLOs, error budgets, and observability that tell you precisely how much risk you can afford to take on the next release. We set up this discipline for production systems, including chaos engineering to find failure modes before customers do, and toil-reduction work so your on-call team isn't drowning in the same three alerts every week. This is the service for teams whose production incidents feel unpredictable, or whose on-call rotation is burning people out. You get SLOs your team actually uses to make release decisions, not a dashboard nobody looks at.

This is a capability we deliver for you as a service, not a role we’re hiring for.

How We’d Approach This

A clear, staged plan, not a black box

These are the service-specific steps inside our six-step process.

1
Diagnose current incident patterns, alert noise, and toil sources to find what's actually costing reliability.
2
Define SLOs and error budgets for one critical service and pilot the alerting and dashboards against real traffic.
3
Review the pilot SLOs with your team and adjust thresholds based on what's actually actionable versus noisy.
4
Roll out SLOs, observability, and chaos testing across remaining services with an on-call process built around them.

What You Get

Deliverables from this engagement

Defined SLOs and error budgets for your critical services
Observability dashboards tied to actionable alerts
Chaos engineering test results and identified failure modes
On-call runbook reducing repetitive toil

Six Ways We Could Architect This

Different engagement, different build, pick the shape that fits

There’s more than one way to deliver on this service. Browse a few of the ways we’d structure the work, depending on your speed, budget, and integration needs.

Read all 6 architectures as text

Lean Fast-Start Architecture

Service Layer

Production Service
Application Logs

Basic Metrics

Uptime Check
Error Rate Counter
Latency Sample

SLO Definition

Single Critical SLO Target
Error Budget Tracker
Simple Status Dashboard

Minimal Alerting

Budget Burn Threshold
On Call Page
Basic Runbook
Weekly SLO Review

Cloud-Native / Managed Services Architecture

Production Services

Checkout Service
Payments Service
Search Service

Managed Observability

Managed APM Agent
Distributed Tracing
Managed Log Pipeline

SLO Platform

SLO Calculation Engine
Error Budget Store
Reliability Dashboards

Managed Response

Managed Alert Router
On Call Schedule Tool
Postmortem Tracker

Event-Driven & Automation-First Architecture

Automated Triggers

Scheduled Chaos Experiment
Anomaly Detection Job
Error Budget Burn Event

Automation Engine

Chaos Experiment Runner
Auto Remediation Engine
Toil Ticket Bot

Automated Actions

Auto Restart Service
Auto Scale Out
Circuit Breaker Trip

Feedback Loop

Incident Queue
Escalate to Human On Call
Chaos Findings Store

Enterprise-Grade & Compliance-Ready Architecture

Reliability Governance

Approved SLO Policy
Change Advisory Board
Dashboard Access Control

Multi Region Services

Region A Deployment
Region B Deployment
Global Load Balancer

Observability and Audit

Centralized Metrics Store
Immutable Incident Audit Trail
Regulatory Reliability Report

Redundant Response

Primary On Call Team
Secondary Regional On Call
Formal Escalation Matrix

AI-Augmented, Human-in-the-Loop Architecture

Signal Layer

Live Metrics Stream
Distributed Traces
Historical Incident Corpus

AI Reliability Engine

AI Anomaly Detector
AI Root Cause Suggestion
AI Confidence Score
AI Drafted Postmortem

Human Approval Checkpoint

SRE Review Console
Approve Remediation

Execution Layer

Automated Fix Applied
Manual Fix by Engineer
Published Postmortem

Integration-Heavy / Ecosystem-Connected Architecture

Existing Client Stack

Existing APM Vendor
Jira Issue Tracker
Slack Incident Channel

SRE Platform Core

SLO and Error Budget Engine
Incident Manager

Two Way Integrations

PagerDuty Sync
PagerDuty On Call Platform
Jira Ticket Sync
Slack SRE Bot
Data Warehouse Export

Stakeholder Outputs

Executive Reliability Dashboard
Engineering Team Dashboard

Ready to get started?

Tell us what you’re trying to get done and we’ll help you find the highest-leverage place to start, scoped small enough to prove itself before you commit to anything bigger.

Talk to us about SRE

Most engagements like this start as a $500–$2,500 pilot, see full pricing.

SRE