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Rivac AI Labs
Design & Brand Experience

UX Researcher

Most product decisions inside a company get made by whoever argued loudest in the meeting, not by what users actually do. This service replaces that with structured user testing, interviews, and behavioral observation that gives your team an evidence base instead of a hunch. It's for teams about to make an expensive design or roadmap bet and who want to know, before they build, whether real users will actually behave the way the plan assumes. The result is a prioritized set of findings tied directly to design decisions, not a research report that gets read once and shelved.

This is a capability we deliver for you as a service, not a role we’re hiring for.

How We’d Approach This

A clear, staged plan, not a black box

These are the service-specific steps inside our six-step process.

  1. 1

    Diagnose the specific decisions at stake and define the research questions that would actually change them

  2. 2

    Run a focused pilot round of moderated tests or interviews with a small set of representative users

  3. 3

    Synthesize findings into a prioritized set of insights and present them against the decisions they inform

  4. 4

    Hand off a repeatable testing playbook and cadence so research keeps happening after the engagement ends

What You Get

Deliverables from this engagement

  • Research findings report tied to specific design decisions
  • Prioritized insight backlog
  • Annotated test recordings or highlight reel
  • Updated personas and journey maps where relevant
  • Reusable testing playbook and script for future rounds

Six Ways We Could Architect This

Different engagement, different build, pick the shape that fits

There’s more than one way to deliver on this service. Browse a few of the ways we’d structure the work, depending on your speed, budget, and integration needs.

Read all 6 architectures as text

Lean Fast-Start Architecture

Intake

  • Decision at Stake Identified
  • Research Questions Defined
  • Small Participant Pool Recruited

Pilot Study

  • Moderated Test Sessions
  • Interview Notes Captured
  • Quick Synthesis Pass

Prioritization

  • Findings Ranked by Impact
  • Insight Backlog Drafted

Delivery

  • Stakeholder Readout
  • Findings Report Delivered
  • Testing Playbook Handed Off
  • Cadence Set for Future Rounds

Cloud-Native / Managed Services Architecture

Managed Recruiting Layer

  • Participant Recruiting Panel Service
  • Screener Survey Tool
  • Session Scheduling Platform

Session Operations

  • Managed Video Testing Platform
  • Automated Transcription Service
  • Cloud Research Repository

Synthesis Layer

  • Tagging and Theme Analysis Tool
  • Insight Prioritization Dashboard

Delivery Layer

  • Client Facing Findings Portal
  • Updated Persona Library
  • Journey Map Repository
  • Usage Analytics on Findings

Event-Driven & Automation-First Architecture

Triggers

  • New Session Recording Uploaded
  • Automated Transcription Job
  • Screener Response Submitted
  • Auto Eligibility Check

Automation Layer

  • Theme Tagging Webhook
  • Auto Generated Highlight Reel
  • Insight Clustering Engine

Review Gate

  • Finding Confidence High
  • Flag for Researcher Review
  • Auto Compiled Insight Card

Delivery

  • Notification to Product Team
  • Scheduled Research Digest
  • Published Insight Backlog

Enterprise-Grade & Compliance-Ready Architecture

Governance Layer

  • Participant Consent Policy
  • Data Privacy Review Board
  • Access Control Policy

Secure Data Layer

  • Access Controlled Session Repository
  • Role Based Researcher Access
  • Anonymized Participant Records

Auditable Synthesis

  • Findings Synthesis
  • Peer Review Checkpoint
  • Bias and Sampling Disclosure Log

Compliance Delivery

  • Redundant Recording Backup
  • Audit Trail Export
  • Signed Off Findings Report
  • Data Retention and Deletion Schedule

AI-Augmented, Human-in-the-Loop Architecture

Data Ingestion

  • Session Recordings and Transcripts
  • Prior Research Repository

AI Analysis Layer

  • AI Theme and Sentiment Extractor
  • Draft Insight Clusters
  • Draft Prioritized Backlog

Human in the Loop

  • Researcher Review Session
  • Insight Actually Reflects Users
  • Flag Corrections to Model
  • Human Approved Findings

Delivery

  • Findings Report Tied to Decisions
  • Client Facing Presentation
  • Handoff to Product Team

Integration-Heavy / Ecosystem-Connected Architecture

Client Systems

  • Product Analytics Platform
  • Customer Support Ticket System
  • CRM Customer Records

Research Core

  • UX Research Synthesis Engine
  • Behavioral and Qualitative Model
  • Prioritized Insight Backlog

Two Way Sync Layer

  • Product Backlog Sync
  • Design Tool Sync
  • Roadmap Planning Tool
  • Figma Workspace

Shared Governance

  • Joint Review with Product Team
  • Published Research Findings

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  • Whimsy Injector

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Ready to get started?

Tell us what you’re trying to get done and we’ll help you find the highest-leverage place to start, scoped small enough to prove itself before you commit to anything bigger.

Talk to us about UX Researcher

Most engagements like this start as a $500–$2,500 pilot, see full pricing.

Questions? Book a free call